Frequently Asked Questions:-   I wish to quote for a risk that does not match any Folgate product, what do I do? Remember that our Bespoke product suite caters for hundreds of different risk types that do not fit into our other products. Please call our Underwriting Department on 020-7256-3100 who will advise you accordingly. What are my credit terms? You are required to settle your account within 45 days from the last day of the inception month. Your statement of account is available to you online 24/7 in real time. Simply click on the ‘Reports’ tab and select ‘Statement’. Failure to meet these credit terms will result in cancellation of the policy(s). For full details please email accounts@folgateltd.com How can I settle my account? In addition to cheques and bank transfers we can accept credit cards and offer a monthly instalment facility for your clients. For more details please email accounts@folgateltd.com, current Direct debit rates can be found by clicking on the support tab. Please make any cheques payable to Folgate Underwriting. I need to add a user to our account; how do I do this? Please click on ‘Request a New User’ under the Support tab where you will be asked to provide brief details of the new user where we will review and respond to your request. How do I notify a claim? There are two ways in which you can notify a claim:- 1. You can notify a claim online using this website by retrieving your clients’ policy under the ‘Retrieve Records’ tab and simply clicking on the ‘Claim notification’ button where you will be asked to submit brief details of the incident to us; or 2. You can telephone the Claims Department on 020-7256-3102 who will be happy to help you. Where can I find Policy Wordings and Policy Summaries? You can find Policy Wording and Policy Summary by clicking on ‘Products’ under the ‘Product Library’ menu. The policy documents are split into product groups for your ease. If you cannot find the required product, please contact our underwriting department on 020-7256-3100. How do I make a complaint? The majority of complaints can be resolved over the telephone and you should contact the department you are dealing with to discuss any concerns you may have in the first instance. Alternatively, please follow the complaints procedure as detailed in the relevant Policy Wording or email complaints@folgateltd.com where we will do our utmost to resolve your complaint.